Insurance Replace a Product excess payment portal
Please follow the instructions below to finalize your replacement:
- Log onto your relevant online banking portal to make payment of the excess invoice.
- The PDF invoice is attached to the excess request email.
- All bank details for payment can be found on the PDF invoice attached to the excess request email
- When making payment please use the reference number provided in the excess request email. Failure to use the correct reference number may delay the processing of your replacement.
- Please send the proof of payment as a reply to the excess request email. Failure to provide a proof of payment via email may delay the processing of your replacement.
- We will process the replacement of your device and provide a waybill number and tracking information via email. If you have queries about your delivery please contact the relevant courier company with the courier waybill number as a reference.